(Gathering Residents to Improve Technology)

Putting the ‘us’ in usability

GRIT Toronto offers a usability testing service which connects technology creators from the private, public and nonprofit sectors with diverse and underrepresented communities in the city.

Technology is changing our cities like never before, but too often that technology is conceived, designed, and tested in a way that excludes broad swaths of society.


Inspired by successful initiatives in Chicago and New York, Civic Hall Toronto and Code for Canada are launching GRIT (Gathering Residents to Improve Technology) Toronto. The program will facilitate better, more inclusive and accessible usability testing that engages residents in the creation of the technology that’s meant to serve them.


GRIT is available to anyone who wants to do civic usability testing, and validate their products with a diverse and representative group of residents.


If you’d like to get involved with GRIT Toronto, email, or click below to sign up to as a tester or product developer.

Help shape tech in Toronto

Become a usability tester with GRIT and get paid to give input on cool new technology products in the city. Fill out our registration form and start contributing!

Build better products

Are you a technology creator? GRIT can help you get feedback from a diversity of Toronto residents so your products will deliver the impact your users really need.

Why GRIT Toronto is unique

One question we’ve been getting a lot lately is, “how is GRIT different from traditional market research firms?” To us, the answer is simple: it’s all about people.

Real residents

We’re assembling a representative pool of testers with a diversity of backgrounds, lived experiences and behaviours.

Respect & accommodation

We connect with testers where they live, we ensure our testing environments are respectful and accessible, and we compensate testers accordingly.

Real relationships

We recruit testers and engage communities one at a time to ensure we build lasting trust and forge meaningful relationships.

Building capacity

Whenever possible, we share out the results of our tests and our processes so others can learn from our experience.

GRIT Toronto is supported by Sidewalk Labs and the City Tech Collaborative.

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