Civic Hall Toronto events showcase examples of civic innovation, and provide opportunities for members to network, learn and work together. Some events are exclusive to members, while others are open to the public.

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Member Morning with the City of Toronto’s CXi Program

March 3 @ 9:00 am - 10:00 am

Drop by to connect with staff from the City of Toronto’s Customer Experience Transformation & Innovation (CXi) program over coffee and light breakfast.

Our Member Mornings are drop-in events meant to provide space for Civic Hall Toronto members to showcase innovative work, discuss common challenges and questions, and share best practices.

For this month’s Member Morning, we’ll be in the CXi Lab – the home of the City of Toronto’s new Customer Experience Transformation & Innovation (CXi) program.

The CXi program was established in the fall of 2019 to unify the City of Toronto’s customer service initiatives and focus on improving the customer experience. The program is tackling meaningful and complex challenges affecting residents of Toronto through new tools, technology, ideas and approaches.

Join us on Tuesday to learn more about CXi and how they can help with your work!

9:05 – Introductions
9:10 – CXi overview
9:30 – Civic Hall Toronto overview
9:45 – Open discussion: How can CXi and Civic Hall Toronto help with your team’s work?

➡️ Government members can RSVP here.

If you have any questions, please contact


March 3
9:00 am - 10:00 am
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CXi Lab at Toronto City Hall
100 Queen St W (main floor, by the east towers)
Toronto, ON M5H 2N2 Canada
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Civic Hall Toronto