Civic Hall Toronto events showcase examples of civic innovation, and provide opportunities for members to network, learn and work together. Some events are exclusive to members, while others are open to the public.

Loading Events

« All Events

  • This event has passed.

Training: Human-Centered Design: Introduction to Inclusive Usability Testing

November 28, 2019 @ 9:00 am - 11:00 am

Too often, technology products and services that are meant to improve the lives of everyday people are researched, designed and prototyped entirely behind closed doors. Government institutions must undertake the monumental task of providing products and services that work well for a range of residents and many that are underserved. As such, it is paramount that governments test with potential users and in an inclusive manner.

Led by Marisa Bernstein, Program Manager of GRIT Toronto, this workshop will introduce participants to the inclusive usability testing approach and provide an overview of best practices, examples and some hands-on practice for public servants hoping to test digital government products and services with users at the centre.

This training workshop is for government members only. Members can RSVP here.

Civic Hall Toronto’s sister program, GRIT (Gathering Residents to Improve Technology) Toronto, launched in 2018 to tackle these issues head-on. GRIT Toronto offers services that connect technology creators — including governments, startups and civic tech groups — with diverse and underrepresented communities to elicit feedback on their products and services, and ultimately make them more impactful and accessible.


November 28, 2019
9:00 am - 11:00 am
Event Categories:


Civic Hall Toronto
192 Spadina Ave
Toronto, ON M5T 2C2 Canada


Civic Hall Toronto