Civic Hall Toronto events showcase examples of civic innovation, and provide opportunities for members to network, learn and work together. Some events are exclusive to members, while others are open to the public.

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Training: Human-Centered Design I & II

December 12, 2018 @ 10:00 am - 5:00 pm

Led by Design Strategist Meghan Hellstern, this full-day workshop will introduce you to human-centered design – a mindset and process for creative problem-solving.

This session is intended for public servants and others working in public good contexts at all levels who are interested in learning more about the mindset and methods of design thinking and human-centered design (HCD). It will also expose participants to the key practices under this umbrella: ideation, prototyping and testing. This course is built for those who are new to this exciting set of tools and techniques that can help surface critical insights, unlock new value and enable more responsive, effective delivery across teams and organizations.

Participants will walk away with an understanding of the HCD process and the challenges and opportunities involved in its application within public good contexts, as well as having had an opportunity to practice some of the most common tools and techniques through hands-on exercises.

This training is for government members only. Government members can RSVP here.

Please email to learn more.

Meghan Hellstern is dedicated to reimagining the relationship between organizations and the communities with which they work through the lens of collaboration, design and technology. Before joining the Brookfield Institute for Innovation + Entrepreneurship’s Policy Innovation Platform team, she worked as a design strategist with the City of Toronto’s Civic Innovation Office, part of the global Bloomberg Cities iteams network. As a specialist in digital strategy, communications and human-centered design, Meghan has 10 years of experience helping organizations better understand, serve and collaborate with their stakeholders.

In addition to co-founding Civic Tech Toronto and leading Canada’s first Civic Design Camp in Toronto, her professional experience includes working in a variety of roles with organizations like Code for Canada, Veterans Affairs Canada, MaRS Solutions Lab, Ryerson University’s Brookfield Institute for Innovation + Entrepreneurship and Samara Canada.


December 12, 2018
10:00 am - 5:00 pm
Event Category:


Centre for Social Innovation – 192 Spadina Ave.
192 Spadina Ave.
Toronto, ON M5T 2C2 Canada


Civic Hall Toronto